Refund & Returns Policy
Our Commitment to Customer Satisfaction
At Makromart, we strive to provide the best possible shopping experience. If, for any reason, you’re not completely satisfied with your purchase, we offer a hassle-free return and refund policy.
Eligibility for Returns
To be eligible for a return or exchange, your item must meet the following criteria:
- Unused: The item must not have been used or worn.
- Unwashed: The item must not have been washed or cleaned.
- Original Condition: The item must be in its original condition, with all tags and labels attached.
- Original Packaging: The item must be returned in its original packaging.
Return Process
- Contact Us: Please contact our customer support team within [Number] days of receiving your order to initiate the return process.
- Return Shipping: You will be responsible for the cost of return shipping, unless the return is due to our error (e.g., wrong item, damaged item).
- Inspect and Process: Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria.
- Refund or Exchange: If your return is approved, we will process your refund or exchange as quickly as possible.
Refund Policy
- Refund Method: Refunds will be issued to the original payment method.
- Processing Time: Please allow [Number] business days for your refund to be processed.
- Refund Amount: The refund amount will be for the price of the returned item, excluding shipping costs.
Exceptions
Please note that certain items may be excluded from our return policy, such as:
- Personalized or custom items
- Digital products
- Items marked as “final sale”
Contact Us
If you have any questions or concerns about our return and refund policy, please contact our customer support team at sales@makromart.co.za
